Shipping Policy
Order Processing Time:
At givenhei, we prioritize prompt order processing to ensure you receive your items as quickly as possible. All orders are typically processed within 1 to 3 business days from the time the order is placed. During high-demand periods such as holidays, sales events, or unforeseen circumstances, processing times may extend slightly. You will receive an email confirmation once your order has been processed and shipped.
Shipping Destinations:
We currently provide shipping services exclusively within the United States. We do not offer international shipping at this time. Orders placed from addresses outside the United States will not be processed.
Shipping Methods and Carriers:
We partner with reliable and reputable carriers to deliver your orders safely and on time. Depending on your location, your package may be shipped via USPS, UPS, FedEx, or other trusted carriers. Carrier selection is managed to optimize delivery speed and reliability.
Delivery Timeframes:
Once shipped, orders typically arrive within 5 to 7 business days. Delivery time may vary based on factors such as your shipping address, carrier performance, and weather conditions. Please note that weekends and public holidays are not counted as business days. In rare cases, unexpected delays may occur due to carrier backlogs or external factors beyond our control.
Shipping Costs:
We offer free standard shipping on all orders within the United States, regardless of order size or amount. There are no hidden fees or additional charges related to shipping.
Order Tracking:
After your order has been dispatched, we will send you a shipping confirmation email containing your tracking number. You can use this tracking number on the carrier’s website to monitor the real-time status of your shipment.
Multiple Shipments:
If your order contains multiple items that are shipped separately, you may receive more than one tracking number. Each shipment will be tracked independently.
Address Accuracy:
Please ensure your shipping address is complete and accurate at the time of order. givenhei is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact our customer service team immediately at [email protected] with your order details and any relevant photos. We will work with the carrier to resolve the issue promptly.
Customer Service:
For any questions or concerns related to your order, shipping methods, or delivery status, please reach out to us at [email protected]. Our dedicated customer service team is available to assist you and ensure your satisfaction.
Thank you for shopping with givenhei. We value your trust and are committed to providing a smooth and reliable delivery experience.
